Hilfe für Geflüchtete in der Schweiz
HEKS_Gabriela Alfanz
War in Ukraine

Supporting refugees in Switzerland

Emergency aid in Switzerland

HEKS/EPER strives to ensure that people from Ukraine are able to find protection, shelter and assistance in becoming socially and professionally integrated, rapidly and without complications.

Arriving Ukrainian refugees wishing to apply for protection status in Switzerland must first register at a Federal Asylum Centre (FAC). At the two FACs in Altstätten (SG) and Basel, HEKS/EPER legal experts help them file their applications for protection, and they are also given information. If they need lodgings, HEKS/EPER professionals will place them with host families who have registered to offer private accommodation. In that connection, HEKS/EPER works closely with federal authorities, cantons and with other charities, under the coordination of the Swiss Refugee Council (SRC).

To offer language support services for people from Ukraine who may need them when interacting with the Swiss authorities, HEKS/EPER has launched the emergency aid scheme called "HEKS/EPER Ukrainian" in the cantons of Basel City and Solothurn, using community or lay interpreters. HEKS/EPER recruits and assists Ukrainian- or Russian-speaking volunteers and supplies them for special assignments. His service may be booked via an order form.

Under a mandate from the city of Aarau, HEKS/EPER runs a contact point at the former Herosé retirement home in Aarau where Ukrainian refugees are now being housed, to attend to all the questions and concerns of the new residents. HEKS/EPER staff members are present every day, providing information in Russian and Ukrainian, offering advice, and referring refugees to third bodies, where necessary. Besides, HEKS/EPER organizes a weekly “Coffee-Break” in Herosé – a social get-together where HEKS/EPER provides information pertaining to life in Switzerland.

In addition, under the regular HEKS/EPER programmes, refugees from Ukraine are assisted in becoming socially and professionally integrated: collaborators from HEKS/EPER MosaiQ advise and assist well-qualified Ukrainians in obtaining recognition of their qualifications, and support them in entering the Swiss job market. HEKS/EPER integration and language courses impart to Ukrainian children and adults not just language skills in German and French, but also useful information about life in Switzerland. HEKS/EPER intercultural mediators advise Ukrainian families on various  aspects of daily family life and inform them about the local education, health and social systems. HEKS/EPER AltuM – Old Age and Migration schemes are also open to Ukrainian refugees 50 years and over, offering them opportunities for social interaction, access to language courses as well as information to better familiarize them with their new place of residence and help them fit into their new environment.

Our offer

Last Update: 03.10.2022



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